The recommendations focus on the elements to be taken into consideration for the smooth integration of DRT services into the PT Service Contracts. The following main elements that must be considered for the integration, given their greater operational complexity:

• Priority aspects to ensure effective integration, including: coordination between DRT and traditional PT services; financial and fare sustainability; optimization and reduction of fixed costs; service monitoring and use of technological KPIs; compliance with staff contractual regulations; and optimization and reduction of variable costs.
• Possible integration strategies, comparing the main approaches and assessing their operational, institutional, and economic implications. The analysis identifies two contractual options: (i) direct inclusion of DRT within the main PT Service Contract, (ii) separate contractual arrangements through standalone contracts, depending on the network design and the local priorities.
• Performance indicators (KPIs) to be included in the Service Contract, covering: service quality; operational efficiency; economic sustainability; degree of integration with the overall PT system.