The guideline on “quickscan and planning” provides a recurring, step-by-step model to analyze, adapt, and improve DRT services. It can be applied in any local or regional context where mobility services need to be assessed, adapted, and made more user-centered.

Main features:

• Data collection in the field via structured questionnaires for users and non-users.
• Use of the persona method to translate mobility patterns and attitudes into representative user profiles.
• Participatory elements such as the “living statistics” poster tools for citizens to visualize their mobility habits.
• Semi-structured interviews with passengers during trips.
• Stakeholder workshops, structured in two phases:
  • (1) exchange on common DRT challenges across regions,
  • (2) co-creation of solutions with local actors.
• Templates and materials (persona templates, posters, sticker-based tools) for direct use in the field.

The evaluation of requirements by users of the DRT are analyzed from many perspectives: users, non-users as well as DRT-providers. This ensures that expectations of the DRT provider and perspectives of citizens can be compared to uncover misconceptions and find the best possible solutions for all.